1, standby equipment to the site to ensure user productivity is not affected.
2,24 hours to provide professional, fast, high quality, perfect service.
3, the device free software upgrades.
4, the company imported products for the machine.
5, products and ancillary equipment in strict accordance with the "Product Quality Law," "Consumer Protection Law" the relevant provisions.
6, visit the company with the Commissioner, on the customers machine maintenance services, track usage and return visits. Reflected the problems and return visit, the spot designated professionals to resolve or come to solve.
7, the company by product category, the failure category, unified dispatch maintenance personnel to the scene in a timely manner the best service.
8, the whole year warranty, quality problems arise during the period, responsible for the free replacement. After the warranty period, according to customer requirements.
9, the company has sufficient spare parts to meet customer demand for quick fixes. And home delivery needs related consumables, maintenance of telephone or customer service phone calls, timely delivery to the scene.
10, Ming Yu, the company provides the following support: telephone support, remote support, field support, video support. Equipment failure in a timely manner to help customers resolve.
11, the company has a dedicated website, provision of equipment maintenance information, customers can get in the jurisdiction to equipment maintenance, repair information.
12, the company by e-mail, mail, etc. release technical information to customers.
13, Yu-ming to provide equipment maintenance training and seminars on a variety of services, including short-term intensive training, maintenance workshops and so on.
14, inspection and supervision: occasional customer visits, inspection and supervision of service quality, and listening to customers.
|